Sense a professional-grade call recording solution for businesses of all sizes.
Sense is more than just a call recording system – it’s a comprehensive solution that empowers businesses to:
- Enhance customer interactions
- Ensure regulatory compliance
- Gain actionable insights
- Streamline communication processes
Key features
Multi-channel recording: The Sense system records all telephone conversations from multiple channels simultaneously, including landlines, mobile phones, and VoIP calls.
Automatic call recording: The system automatically records all incoming and outgoing calls, eliminating the need for manual intervention and ensuring no critical communication is missed
Customisable recording settings: Tailor your recording preferences with flexible options:
- Selective number recording
- Time-based recording schedules
- Configurable recording parameters
Secure storage: Recorded calls are stored securely in the cloud or on local servers, protecting them against unauthorised access and meeting FCA requirements to store for 7 years.
Advanced search and retrieval: Sense features advanced search and retrieval capabilities, allowing users to quickly and easily find specific calls based on criteria such as date, time, phone number and extension number.
Integration with other systems: The Retell Sense system can be integrated with other business systems, such as CRM software or Speech Analytics, to provide a comprehensive solution for managing customer interactions.
Compliance features: Supporting:
- GDPR data protection regulations
- MiFID II standards for FCA compliance
- PCI DSS requirements including FREE pause for credit/debit card payments
Analytics and reporting: The Retell Sense system provides detailed analytics and reporting capabilities, allowing businesses to gain insights including
- Detailed call volume reporting
- Duration Tracking
- Performance insights
Compatible with most phone systems including NEC MyCalls
OEM opportunities: Vidicode UK are able to offer API connectivity to Sense Call Recording to enable technology partners to enhance and expand their product offerings
Sense is compatible with the 
cloud based telephony solution. See more in the Ring Central App Gallery
