Vidicode Apresa- the future proof call recording solution
For a future proof call recording solution that finds calls quickly, cuts wasted time, reduces costs and returns your investment rapidly, look no further than the Vidicode Apresa
Apresa is a secure call recording system that helps customers comply with FCA, MiFID, and PCI regulations, improves customer service, resolves costly disputes, and boosts employee performance.
SMB & Enterprise
On-premises, hosted or cloud Compatible, compliant & secure call recording
You’re in control, anywhere, with our secure web user interface!
“It is great to be able to rely on our technology partners to do what they do best so that we can focus on our business. We would unreservedly recommend this system to others.” Director Albermarle
Why do our call recording solutions offer you more?
Working closely with customers, resellers and OEM partners, we build call recording solutions packed with valuable features that would be costly options elsewhere. We can do this because we own the design, manufacturing and support and because we aim to exceed our customer’s expectations….every time!
Standard and free with Apresa call recording systems
*Get a universal view of all customer and employee interactions with Apresa’s free screen recording
*Pause call recordings automatically when taking payment card transactions over the phone with Apresa’s free PCI DSS compliance feature. Four options are available. Please ask for details.
*Ensure compliance with FCA regulation with Apresa’s secure, encrypted call recording and audit trails
*Comply with the data security requirements of GDPR with stop and delete call recording on request
*Install to any phone system including 3CX, SIP, Microsoft Teams and in Azure, AWS and VM at no extra cost
*Add notes and coloured markers to each call to identify recordings quickly in the future
Call recording options for enhanced business performance
*Agent Evaluation, scoring calls based on preset criteria, ideal for call and contact centres
*Call Statistics and wallboards for easy viewing of the overall company and employee activity
*Word and phrase spotting to find interactions of interest, rapidly saving time and cutting costs
Our Clients
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Based in Huddersfield and proud of their Yorkshire heritage TLF Research boast a proven track record of improving the customer experience, satisfaction, and loyalty of their client’s companies through the design and running of customer research programmes. As a full-service agency TLF has assisted customers including Visa, Calor, Co-op and Saint... Read more
Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution that is used by thousands of people across the world. SoloProtect work with public, private, and charity sector organisations that employ large numbers of staff who work alone, are community-based, or are required... Read more
As one of Shropshire’s biggest and longest established Motor Dealerships Budgen prides itself on giving excellent service to all its customers. Budgen has been in Shropshire for 40 years and it is still family run today. Originally started by Tommy Budgen in the 70s, Budgen was taken over by the late Robin... Read more
MSL Motor Group was founded by Stephen O’Flaherty who is widely celebrated as one of the great pioneers of modern Irish motoring. His grandson, who is also named Stephen O’Flaherty, is the Chairman of MSL Motor Group today. The O’Flaherty family have a long history in the Irish motor industry and have... Read more
When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart. Right to Health, founded in 2001, specialise in finding... Read more
DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS). DF Markets offers... Read more
Founded in 1986 by John Mills and now a global operation, JML was once a small family company that developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades we’ve grown into a household name, one of the nation’s favourite brands and a world leader... Read more
The company was founded in 2003, but in 2007, with the arrival of the new shareholder, we dedicated particular resources and energy to the Investment Management business, focusing on the search for good results and outperformance of the benchmark indices. Our team’s best management skills lie in UCITS Funds and Alternative... Read more