Retell 957 is a software-based recording solution that can be installed on any Windows-based computer, making it easy to integrate with existing telephone handsets whether they are analogue, digital or SIP. Usually used with a call recording connector such as the Retell 157* this software is ideal for single desk users.
The software offers a range of features designed to make call recording as easy and effective as possible. These features include:
- Automatic recording: Retell 957 can automatically record all inbound and outbound calls, eliminating the need for manual intervention.
- Call tagging: Users can tag calls with relevant information, such as customer ID or order number, making it easy to search and retrieve calls.
- Call archiving: Retell 957 can archive calls for long-term storage and retrieval, ensuring compliance with regulatory requirements.
- Call playback: Users can easily listen to recorded calls and share them with colleagues for training and quality assurance purposes.
- Call encryption: Retell 957 can encrypt calls to ensure data security and compliance with data protection regulations.
- User management: Administrators can set up user accounts with different access levels, allowing them to control who can access and manage recorded calls.
Retell 957 is a flexible and scalable solution that can be tailored to the specific needs of businesses in various industries. The software is designed to be easy to use and requires minimal training, making it an ideal solution for businesses looking to adopt call recording technology.
*Notes: The Retell 157 connector will work on any phone handset by connecting into the curly cord socket on the base of the phone. This part of a phone is always analogue regardless of whether the phone itself is IP, analogue or digital. The laptop or PC requires a 3.5mm socket. See the connection video here.