The Retell Sense Call Recording System is a professional-grade call recording solution for businesses of all sizes. Some of the key features of this system include the following:
- Multi-channel recording: The Sense system records all telephone conversations from multiple channels simultaneously, including landlines, mobile phones, and VoIP calls.
- Automatic call recording: The system automatically records all incoming and outgoing calls, eliminating the need for manual intervention.
- Customisable recording settings: Users can customise recording settings based on their specific needs, such as recording only certain phone numbers or recording calls during certain times of day.
- Secure storage: Recorded calls are stored securely in the cloud or on local servers, protecting them against unauthorised access.
- Advanced search and retrieval: Sense features advanced search and retrieval capabilities, allowing users to quickly and easily find specific calls based on criteria such as date, time, phone number, or keywords.
- Integration with other systems: The Retell Sense system can be integrated with other business systems, such as CRM software or call centre management tools, to provide a comprehensive solution for managing customer interactions.
- Compliance features: The system includes features designed to help businesses comply with call recordings regulations, such as GDPR, MiFID II, and PCI DSS.
- Analytics and reporting: The Retell Sense system provides detailed analytics and reporting capabilities, allowing businesses to gain insights into call volumes, call durations, and other key metrics.
Overall, Sense is a feature-rich solution that provides businesses with a powerful tool for managing customer interactions and ensuring compliance with regulatory requirements.
For a more detailed description of Sense features please download the Sense Specification Sheet
Call for a free no-obligation consultation or support for your existing Retell Sense system on 02034881498 or please enquire here