Sense Call Recording – a professional grade call recording solution

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  A Call Recording System for Businesses of All Sizes

The Retell Sense Call Recording System is a professional-grade call recording solution for businesses of all sizes. Some of the key features of this system include the following:

 

  1. Multi-channel recording: The Sense system records all telephone conversations from multiple channels simultaneously, including landlines, mobile phones, and VoIP calls.
  2. Automatic call recording: The system automatically records all incoming and outgoing calls, eliminating the need for manual intervention.
  3. Customisable recording settings: Users can customise recording settings based on their specific needs, such as recording only certain phone numbers or recording calls during certain times of day.
  4. Secure storage: Recorded calls are stored securely in the cloud or on local servers, protecting them against unauthorised access.
  5. Advanced search and retrieval: Sense features advanced search and retrieval capabilities, allowing users to quickly and easily find specific calls based on criteria such as date, time, phone number, or keywords.
  6. Integration with other systems: The Retell Sense system can be integrated with other business systems, such as CRM software or call centre management tools, to provide a comprehensive solution for managing customer interactions.
  7. Compliance features: The system includes features designed to help businesses comply with call recordings regulations, such as GDPR, MiFID II, and PCI DSS.
  8. Analytics and reporting: The Retell Sense system provides detailed analytics and reporting capabilities, allowing businesses to gain insights into call volumes, call durations, and other key metrics.
  9. Compatible with RingCentral Compatible with the RingCentral platform
  10. OEM opportunities: Vidicode UK are able to offer API connectivity to Sense Call Recording to enable technology partners to enhance and expand on their product offerings

 

Overall, Sense is a feature-rich solution that provides businesses with a powerful tool for managing customer interactions and ensuring compliance with regulatory requirements.

For a more detailed description of Sense features please download the Sense Specification Sheet

Call for a free no-obligation consultation or support for your existing Retell Sense system on 02034881498 or please enquire here

 

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